Treatment Cancellations or No Shows

Cancellations must be made no later than 48 hours prior to the appointment. If your appointment has to be cancelled or amended within 48 hours of arrival, we regret you will incur full charge. No show appointments will be charged in full. We advise guests to consider insurance to cover the cancellation of their treatment.

Pamper Day Cancellation or No Shows

We require 7 days notice of cancellation after which a 100% charge will be made. Up to 48 hours prior to the date of your pamper day you can change the date of your spa day to within 3 months of the original date, but you are unable to receive a refund. No refund will be payable for non-arrival for a pamper day without the required notice.